It's all in the details...Our team is committed to the excellence and elevation of your brand.
The “Art of Anticipating Needs”
The Hospitality Project is a consulting firm committed to creating and enhancing memorable experiences. Hospitality is the art of anticipating needs and is a foundational ingredient for any successful business or organization. In the “Experience Age”, expectations and standards are high. Customers are loyal to businesses that deliver on all fronts: great products, services and authentic hospitality. It is widely recognized that word of mouth is the most powerful form of marketing. Creating memorable experiences for your clients sets the stage for natural, grass-roots word of mouth promotion fueled by intentional, warm, friendly service. There is no greater return on your investment than building a loyal customer base that is committed to you and your products or services.
With over 30 years of experience in retail, hospitality, event planning and customer service, Jeff Dalrymple and Kari Payton are committed to helping you achieve excellence in your brand and uplevel your customer experience.
Jeff Dalrymple is an organizational leader and experiential branding expert. Jeff’s leadership experience includes several president and C-suite executive roles in higher education, non-profit, and non-governmental organizations. Through assembling and leading teams, Jeff enjoys experiential branding, strategic planning, and making things happen.
Kari is an experienced professional in several realms of the hospitality industry. She is resourceful, meticulous and committed to an elevated standard of excellence. Holding several positions in management and leadership for the past 15 years, Kari thrives on seeing individuals succeed, and seeing projects from inception to completion. With a background in both non-profit and for-profit…
Samantha enjoys making things happen. She has a passion for taking an idea and making it a reality. Through her experience she has realized that helping others reach their desired destination drives her. Samantha grew up in south Mississippi, but moved to Louisville, Kentucky not long after graduating from high school to pursue a degree in counseling at Boyce College.