Craft your experiences
We will help you craft exceptional experiences to define your brand.
The Pineapple Experience is a program designed to help businesses enhance your branded experience by evaluating on key elements and providing an experience score. Memorable experiences drive repeat business and word-of-mouth marketing.
We evaluate key areas of brand experience so that you can capitalize on your market.
By evaluating 5 key areas of your brand, we offer insight on how to improve your processes, design and branding, overall customer experience, and engagement.
Our experience with Jeff and the Pineapple Experience has been eye opening. He helped us to re-focus on what’s most important and allowed us to look at our business with a whole new set of eyes. Whether you are new to the hospitality industry or a veteran, there is much to gain from the experience. I’ve never had a more thorough assessment of our property, which is invaluable. We are so grateful to Jeff, as now we are approaching every aspect of our business differently.
Our process provides clients with counsel for change.
Frequently asked questions
How does the Pineapple Experience work?
The assessment program starts with your own self-assessment, then we conduct a review with one of our hospitality and engagement professionals, the next level assessment includes one of our team members visiting your property or business establishment. The final product you end up with is a details report of the experience and how to move forward.
Who would use the Pineapple Experience?
Any business that serves customers. The assessment program is designed for any business within the hospitality industry.
What should I be monitoring that indicate the need for an experience assessment like this?
Crowd-voting platforms including Yelp, Trip Advisor, Google, and social media are all tools designed to help you and your customers. We believe that even with excellent ratings, there is always something you and your company can do to be more effective and efficient. We highly recommend a periodic evaluation and self-assessment along with regular input from your customer base. This will help you be competitive and relevant.
How long does the assessment take?
The professional assessment normally takes 1-2 hours based on the size and scope of your operation.
Do you consistently measure the same data points with each assessment?
We use a proprietary and systematic tool that rates approximately 280 data points within five categories of your operation and engagement.